Frequently Asked Questions

What is NDIS?

The NDIS is a program providing financial support to eligible individuals with disabilities, enabling them to enhance their quality of life, gain independence, and access new opportunities. It connects them to community services, including doctors, groups, clubs, and schools, while providing information on state and territory support. Over 500,000 Australians benefit from the NDIS, with around 80,000 children receiving early intervention for developmental delay. Empowering individuals with disabilities, the NDIS offers funding, community connections, and comprehensive support. Experience a brighter future with the NDIS, where individuals can improve their well-being, develop skills, and enjoy equal opportunities for a fulfilling life.

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What is NDIS Provider?

NDIS providers are community organisations or individuals who deliver disability support to NDIS participants. Service providers must be registered under the NDIS and meet specific government requirements to legally deliver support.

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What is Plan Management?

Plan management in the context of NDIS Australia refers to the efficient handling of financial responsibilities related to your NDIS Plan. As a plan manager, our role entails overseeing the payment process for your service providers on your behalf. When you avail yourself of a service, the service provider directly sends the invoice to us, and we diligently organize the necessary steps to ensure that the NDIS promptly pays for the services rendered.

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How do I sign up?

Jumping on board is a breeze! Just give us a buzz at (02) 9136 6045, and we’ll sort you out. Our friendly crew will have a yarn with you about your NDIS Plan and help you navigate the whole shebang. Signing up has never been easier, so don’t dilly-dally! Give us a ring now and let’s get the ball rolling.

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What is Support Coordination?

1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
2. Support coordination – coordination of supports: This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
3. Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

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What is Recovery Coach?

Generally, recovery coach will be funded in plans for people with psychosocial support needs. A recovery coach is an NDIS funded worker that has mental health knowledge. A recovery coach can:

1. Spend time with you, and people important to you, to get to know you and understand your needs
2. Help you to find out about different services and supports, and how these can help you
3. Help you get support from mental health services
4. Help you better understand the NDIS and support you with the NDIS

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Can I have both?

For most people we recommend that you only have a recovery coach because it is a better use of your NDIS plan. Depending on your plan or situation you may choose to have both.

You do not have to choose a recovery coach if you do not want one.

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How can National Premier Disability Services Pty Ltd assist with NDIS home and living support?

NPDS offers a range of home and living support options to assist you to live as independently as possible, depending on your needs and the package the NDIS has provided you. We support you to build your skills with things like household tasks and personal care and can provide 24hr or drop-in support as you need.

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What community and social activities does National Premier Disability Services Pty Ltd provide?

NPDS provides various community and social activities to enhance your social engagement and community involvement. NPDS ensures access to meaningful and enjoyable activities tailored to your interests and abilities.

NPDS also offers structured group activities that promote social interaction and skill development. These activities help you build connections and enjoy a supportive environment while participating in various social activities.

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How can National Premier Disability Services Pty Ltd assist with daily personal activities?

NPDS aids with, or supervision of, personal tasks of daily life, such as showering, dressing, and grooming, and supports you to develop the skills you need to live as autonomously as possible. Our compassionate team members are dedicated to helping you maintain your independence and dignity.

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How does National Premier Disability Services Pty Ltd assist with NDIS-funded household tasks?

NPDS assists with NDIS-funded household tasks, including cleaning, cooking, and laundry, to ensure your home environment is safe and comfortable, allowing you to focus on other essential aspects of your life.

NPDS can also assist you to identify and access the right NDIS assistive products for household tasks to enhance your independence at home. These might include items that help you perform daily activities more efficiently, such as modified utensils, cleaning tools, and adaptive technology.

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What Our Customers Say

Glen Morgan

Brisbane

Support workers have been great and very reliable

My National Premier support workers have been great and very reliable. It has been great to have help to get out into the community, to go to the shops, local markets, and cafes. I really enjoy their company and wouldn’t want to change anything.

Anne Clarke

Brisbane

They are all very friendly, compassionate and professional

The wonderful staff from National Premier Disability Services have excelled in providing support for my needs. They are experienced in assisting with hoist transfers which I have required. They are all very friendly, compassionate and professional within the work they perform in assisting me with all my daily tasks and needs. Additionally, the management are friendly and highly skilled at supporting their Participants. If you need an excellent, quality and helpful Disability Support Service I would highly recommend National Premier Disability Services.

Joy Remaly

Brisbane

The support team have been very friendly, personal, professional

Very happy to endorse Disability Services to prospective clients with special needs. The support team have been very friendly, personal, professional, approachable and serve my daughters needs very well. This makes my life so much less stress and more enjoyable knowing my daughter is happy to receive the care she needs to participate in life and receive that ongoing support to do so. The support workers have been and are very flexible, kind and above all very supportive. My sincere appreciation to Management for your valued service to our community

Les Field

Orange

The staff do the best they can and always put me first

All the staff are friendly and easy to talk to. Staff always communicate well with me and my family and arrive when they say they are going to. The staff do the best they can and always put me first.

Anne Lewis

Brisbane

I would highly recommend your company as the service is outstanding

The reason I picked your company was due to the lady who came out to interview me she was very helpful and talked through everything with me. The following week I was introduced to my support worker, she was a lovely girl we got on really well. Unfortunately, she left the company for another job which paid more money. Ive had a few support workers since then. At the moment, my present support worker Is absolutely amazing plus nothing is a bother to your company especially when I have to change my days for specialist appointments. I am most happy with the support I receive. It’s all down to good management and happy staff members I would highly recommend your company as the service is outstanding.

Don and Renee Macpherson

Orange

Staff are always on time and well mannered

Staff are always on time and well mannered, they always listen to what I want. Don and I enjoy the birthday parties and meeting new people. Management and staff are great at communicating and accommodating changes.

Daniel Arkwright

Sydney

I would recommend their services to anyone that needed assistance

I think NPDS are very good. The staff are caring, helpful, dedicated and determined to do their job with great satisfaction. They help me meet my goals and support my needs in a very professional, graceful way. My staff are committed to help me with my challenges and live a happy life. I would recommend their services to anyone that needed assistance.

Pricilla Burke

Orange

I have made a lot of new friends

I have been with NPDS for 4-5 years. Staff listen to me and help when they can to meet my needs. I have made a lot of new friends that I have never had before. Staff are fun because we have a lot of parties.

James Arkwright – Father Daniel Arkwright

Sydney

The management are always available

I have complete faith and trust in the staff and management of NPDS they always have Daniels best interest at heart. Both Daniel and I are very grateful for the team that work with him everyone goes above and beyond to ensure Daniels needs are meet. The management are always available and are never too busy for a chat or a cuppa. I like how National Premier are always looking for new opportunities for Daniel to participate in.

Valentina Hlebnikova

Orange

For the first time I feel safe leaving the house

I enjoy going on long walks with the staff and coming to see the other nice people at the office. Staff always listen to what I want, and I always look forward to going out with the staff. My family like the great communication from NPDS staff. For the first time I feel safe leaving the house with the great staff.

George Borg – Father Greg Borg

Sydney

We are very happy with all the staff

We are very happy with all the staff and care that Greg gets. Greg is well looked after and that is all a parent can ask for.

Lynette Carr

Orange

I love the social group and the birthday parties

The NPDS staff are great and Management go above and beyond to help us. I have made some new friends since being with NPDS. I love the social group and the birthday parties. Staff are always there when I need them for appointments. It is really nice here.

Neil Harris

Sydney

They ensure that my medical needs are well maintained

The staff are great they listen to my needs and make sure that the level of care is top notch, They ensure that my medical needs are well maintained for me to be the best I can be.

Joanne Turner

Orange

I have met new friends at the NPDS social group

Staff go out of their way to help our lives go smoother. I have met new friends at the NPDS social group. This has helped me get out of the house more and meet new people Staff always listen and support my choices.

Denis Leota

Brisbane

I enjoy their positive values, morals, and respect toward me

Living at the Stormbird SIL I enjoy their positive values, morals, and respect toward me, they always do their best. The staff members are great and always happy, friendly, and humble. They have been a big help to ease my stress and make me feel comfortable. I have learnt to cook, they support me to go to the library to borrow books, they have also helped me with achieving my goals with my studio recording sessions. The NPDS staff have always been there for me from the start with a voice that cares and a duty of care I will always carry in my heart. Thankyou.

Andrew Steele

Orange

I enjoy growing my tomatoes with the staff

I enjoy spending time with male staff because they go for Parramatta. I do like the females too. The staff take me where I need to go and help me with keeping my house clean. I enjoy growing my tomatoes with the staff.

Joe Estabillo

Brisbane

Support workers have helped me achieve my goals

National Premier Support Services support workers have helped me achieve my goals to quit smoking and lose weight. I’m happy and enjoy my support as my workers take me out to the gym, shopping, the movies and all my appointments, and they help me out to get done all the things I need to do at home. They have helped me with my goal of getting my pet fish.

Colleen Steele

Orange

I like meeting new people and singing with the staff

All the staff are good because they are friendly and happy. The staff take me to my appointments and all the places I want to go. We have lots of parties and BBQ’s. I like meeting new people and singing with the staff.

Lauren Read

Brisbane

I love how they motivate me

I have the same regular support workers every week and I really appreciate that if they can’t send me my regular workers, the team leader or the manager come to support me. I really appreciate that as I struggle with new people. I have always loved my support with NPDS as they encourage me to get everything I need done during my shift – they are very proactive, and I love how they motivate me.

Andrew Bingham

Orange

I am looking forward to increasing my days with NPDS

Staff are nice, respectful, responsible, caring and on time. They staff listen to me and take me where I choose to go. I am looking forward to increasing my days with NPDS as my life has been better now that I can make my own choices.

Kaipo Paraone

Brisbane

I am very happy with my support worker

I’m really pleased with the support from National Premier Disability Services. There is nothing I would change. I am very happy with my support worker, he’s very supportive and his support has been first class. I am very happy with the way they have helped me with everything I need.

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Frequently Asked Questions